Reference

Terms and Conditions That Keep Your Account Clear

These terms set out what racik98 expects from you and what you can expect from us — covering account access, wallet transactions via DANA, OVO, and GoPay, and how we handle disputes.

Account eligibility appliesDANA, OVO, GoPay coveredWithdrawal rules statedJurisdiction-dependent accessContact path included
racik98 Terms and Conditions That Keep Your Account Clear
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause isn't clear or you believe something in your account has been applied incorrectly, reach out directly. Our support team handles terms-related queries, including wallet disputes, account restrictions, and eligibility questions. Players in Denpasar and across Indonesia can contact us through the channels below — we'll respond with a reference number so you can track your query.

Live Chat Open live chat from your account dashboard for real-time help on any terms clause, transaction query, or account restriction you've encountered.
Email Support Send a detailed query to our support email. Include your account ID and the specific clause or transaction in question for a faster response.
Help Centre The Help Centre holds plain-language summaries of key terms sections, wallet rules, and account eligibility conditions — searchable from any device.
HOW WE APPLY POLICY

How racik98 Handles Your Account Under These Terms

These terms aren't just legal text — they shape how your account actually works day to day. From the moment you verify your wallet to the point you request a withdrawal, every step is governed by a specific clause. Here's what that looks like in practice across four key areas.

Account Security Your account is protected by OTP verification on login. If unusual access is detected, we may temporarily restrict activity while we confirm your identity — this falls under Section 4 of these terms.
Data Handling We collect only what's needed to verify your identity and process wallet transactions. Your DANA, OVO, or GoPay details are never stored in plain text on our servers.
Retention and Deletion Account data is retained for as long as your account is active and for a period after closure as required under applicable local regulations. You can request deletion via email support.
Requesting Changes To update linked wallet details, personal information, or communication preferences, log in and go to Account Settings — or contact support with your account ID for assisted changes.

Your Questions About These Terms, Answered

These are the questions we hear most often about how these terms apply to real account situations — from wallet links to access restrictions and dispute steps.

Yes. Any transaction initiated through DANA, OVO, or GoPay on your account falls under these terms. Wallet-specific limits may also apply depending on the provider.

Contact us via live chat or email with your account ID and the relevant transaction. We'll review the case against the applicable clause and respond with a clear outcome and reference number.

No. We notify you of material changes through your account dashboard before they take effect. Continued use after the notice period counts as acceptance of the updated terms.

Access depends on local law and eligible regions. If your region restricts certain features — such as live casino or sports betting markets — those sections will not be available on your account.

Send a deletion request to our support email with your account ID. We'll process it in line with applicable local regulations and confirm once the account and associated data have been removed.

Using false identity details, attempting to manipulate wallet transactions, or accessing the platform from a restricted region all constitute breaches. We may suspend or close accounts where a breach is confirmed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.